01
Discovery program
Coverage plans, credential management, and ignored CI policies.
CMDB
ServiceNowTrusted Data
Trusted configuration and asset data on ServiceNow—discovery, SAM/HAM, lifecycle states, and service models that power change and operations.
- ServiceNow experts
- 50+ServiceNow experts
- Enterprise programs
- 32+Enterprise programs
- Industries served
- 7+Industries served
OVERVIEW
Data foundation first
A healthy CMDB is the backbone of ServiceNow—we establish ownership, reconciliation, and service models so downstream processes trust the data.
See our approachScroll to explore
At a glance
A healthy CMDB is the backbone of ServiceNow—we establish ownership, reconciliation, and service models so downstream processes trust the data.
APPROACH
How we work
How we deliver CMDB & IT Assets Management
Specialists who implement and optimize this module on your instance.
02
Service modeling
Business services composed of technical CIs with impact rules.
03
SAM & HAM
License reconciliation and hardware refresh planning.
Ready to get started?
Talk with our specialists about scope, timeline, and success metrics.
Governance before automation that depends on CI accuracy.
Measurable improvements for teams and leaders.
- 01
Safer changes
Accurate impact analysis reduces outage risk during changes.
- 02
License optimization
SAM insights recover spend on shelfware and over-deployment.
- 03
Operational trust
ITOM and ITSM teams work from the same CI truth.
Assess & cleanse
Baseline quality score; retire duplicates and define CI classes.
Implement governance
Ownership, update workflows, and audit KPIs for stewards.
Sustain quality
Monthly reconciliation and integration health reviews.
WHY SOTIOTECH
Proven ServiceNow delivery
Certified architects and implementers focused on measurable business outcomes.
50+
ServiceNow experts
32+
Enterprise programs
7+
Industries served
CLIENT VOICES
What leaders say about us
Real feedback from teams we have partnered with on ServiceNow strategy and delivery.
Sotiotech transformed our ServiceNow roadmap into a clear, executable plan. Their team felt like an extension of ours from week one.
They brought structure to a complex multi-workspace rollout without slowing delivery. Governance and velocity finally aligned.
Our CMDB was a mess before they stepped in. Within two sprints we had trustworthy data and automations that actually stuck.
Clear communication, no jargon, and delivery that matched the roadmap slide for slide. Rare in enterprise programs.
They helped us stand up CSM and HRSD without duplicating work. One platform playbook, three happy business units.
Security and architecture reviews were thorough but pragmatic. We shipped faster because decisions were documented early.
Training and hypercare were structured so our admins owned day two. Adoption metrics climbed within the first month.
From discovery to go-live, they treated our constraints as design inputs—not blockers. The result still scales a year later.
01/08
FAQ
Frequently asked questions
Practical answers before you engage.
Frequently asked questions
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